Orderly Support

We're here to help. Find answers or get in touch.

Frequently Asked Questions

How do I add an item?

Tap the "+" button on the home screen. You can add a title, photo, expiration date, tags, and notes.

How do I set up expiration reminders?

When adding or editing an item, tap the expiration date field and enable reminders. Make sure notifications are allowed in your device Settings.

What is the free version limit?

The free version allows up to 5 items. Upgrade to Premium for unlimited items and iCloud backup.

How does iCloud Backup work?

Premium subscribers can enable Auto Backup in Settings. Your items and photos are synced to your personal iCloud Drive — we never have access to your data.

How do I restore my purchase?

Open the app, go to the upgrade screen, and tap "Restore Purchases" at the bottom. Make sure you are signed in with the same Apple ID used for the original purchase.

How do I cancel my subscription?

Go to your iPhone Settings → Apple ID → Subscriptions → Orderly, then tap Cancel Subscription. Cancellation takes effect at the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to submit a refund request.

Contact Us

Can't find an answer? Send us an email and we'll get back to you within 48 hours.

gentleming1986@gmail.com

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